Shipping Policy

INTRODUCTION

This policy outlines the terms and conditions regarding the shipping of products purchased through our online store. We are committed to delivering your high-quality coffee and merchandise in a timely and reliable manner while ensuring transparency throughout the shipping process. Please review this policy carefully to understand our shipping practices, including order processing times, available shipping methods, costs, and delivery expectations. By placing an order with us, you agree to the terms outlined in this Shipping Policy. Should you have any questions or require further assistance regarding shipping, please do not hesitate to contact our customer service team at [contact email or phone number].

  • PROCESSING TIMES

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    At A Stone Cold Brew Coffee, we aim to process and prepare all orders for shipment as quickly as possible. Please note the following guidelines regarding processing times:

    1. Orders are typically processed within 1-2 business days after they are placed. This includes verifying payment, packing, and preparing items for shipment. Orders placed after business hours, on weekends, or on holidays will be processed on the next available business day.
    2. Our standard processing timeline is based on business days (Monday through Friday, excluding public holidays). Orders are not processed on Saturdays, Sundays, or during national holidays.
    3. While we strive to adhere to the processing timeline, unforeseen factors such as high order volume during peak periods, product availability issues, or other operational delays may extend processing times. Should any significant delays occur, we will notify you via email with updated information.

    Please be aware that processing times are separate from shipping times, which depend on the selected shipping method at checkout. After your order has been processed, it will be shipped using the method you have chosen.

  • SHIPPING METHODS AND OPTIONS

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    At A Stone Cold Brew Coffee, we offer a variety of shipping options to meet your needs. All shipping methods are carefully selected to ensure the timely and secure delivery of your order. Below are the available shipping methods:

    1. Domestic Shipping Options (Within United States)

    • Standard Shipping. 
      • Estimated delivery time. 3-7 business days after your order is processed.
      • Calculated at checkout based on the order size, weight, and destination.
    • Expedited Shipping.
      • Estimated delivery time. 2-3 business days after your order is processed.
      • Higher than standard shipping and calculated at checkout.
    • Overnight Shipping.
      • Estimated delivery time. 1 business day after your order is processed.
      • Premium rate, calculated at checkout. Orders must be placed by [specific time, e.g., 12 PM] to qualify for same-day shipment.

    1. International Shipping Options

    • Standard International Shipping.
      • Estimated delivery time. 7-21 business days depending on the destination country.
      • Calculated at checkout based on weight, size, and destination. International shipping rates may vary by country.
    • Expedited International Shipping.
      • Estimated delivery time. 3-7 business days depending on the destination.
      • Higher than standard international shipping and calculated at checkout.

    1. Additional Considerations

      1. The shipping estimates provided above are based on carrier timelines and are intended to give you a general sense of delivery expectations. These estimates do not account for potential delays caused by unforeseen circumstances such as customs inspections, extreme weather conditions, or carrier delays.
      2. Unfortunately, we do not currently ship to P.O. boxes, APO, or FPO addresses. Please provide a physical address during checkout to avoid delays.
      3. For higher-value orders, a signature may be required upon delivery to ensure your package arrives safely.

    2. We partner with reliable shipping carriers such as [list carriers, e.g., UPS, FedEx, DHL, USPS] to ensure prompt and secure delivery of your order. You will have the option to select your preferred carrier during the checkout process where available.

  • SHIPPING COSTS

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    At A Stone Cold Brew Coffee, we strive to offer transparent and competitive shipping rates. Shipping costs vary depending on several factors, including the destination, size, and weight of the order, as well as the selected shipping method. Below is a breakdown of how shipping costs are determined:

    1. Domestic Shipping Costs (Within United States)

      1. Standard Shipping. Shipping fees are calculated at checkout based on the weight, dimensions, and delivery address of your order. Free standard shipping is available on orders over $_____. This promotion is automatically applied at checkout.
      2. Expedited and Overnight Shipping. Costs are higher than standard shipping and are calculated based on the speed of delivery, package weight, and delivery location. The exact amount will be displayed at checkout.

    2. International Shipping Costs

      1. Standard International Shipping. Shipping costs for international orders are calculated based on the destination country, weight, and size of the package. The total shipping fee will be displayed at checkout before you complete your purchase.
      2. Expedited International Shipping. Costs for expedited international shipping are higher and depend on both the destination country and the speed of delivery. These costs are also calculated at checkout.

    3. Shipping Cost Calculations

      1. Shipping costs are primarily based on the weight and dimensions of the order. Heavier and bulkier items may incur higher shipping fees.
      2. Costs will vary depending on the delivery location. International shipping rates may differ significantly based on the country or region.
      3. Occasionally, we may offer special shipping promotions, such as free or discounted shipping. These promotions will be clearly indicated on our website and will apply automatically during checkout when the eligibility criteria are met.

    4. Duties and Taxes for International Shipping

      1. For international orders, you may be subject to additional customs duties, import taxes, or other fees levied by the destination country. These charges are not included in our shipping costs and are the responsibility of the customer upon delivery.

      2. While we do not include customs duties or taxes in the shipping cost, we recommend checking with your local customs office for estimated fees before placing an order.

    5. Changes to Shipping Costs

      1. Shipping rates may change due to fluctuations in carrier pricing or updates to our shipping policy. Any changes to shipping costs will be reflected on our website and during the checkout process. You will always be informed of shipping fees before completing your purchase.

  • DELIVERY TIMES

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    We aim to ensure that your order arrives in a timely manner, providing estimated delivery windows for both domestic and international shipments. Please note that delivery times are based on business days (Monday through Friday, excluding public holidays) and start from the time your order is shipped, not from the time it is placed. Below is a breakdown of our estimated delivery times:

    1. Domestic Delivery Times (Within United States)

      1. Standard Shipping. Estimated delivery within 3-7 business days after your order has been processed and shipped.

      2. Expedited Shipping. Estimated delivery within 2-3 business days after your order has been processed and shipped. 

      3. Overnight Shipping. Estimated delivery on the next business day for orders placed before [specific cutoff time, e.g., 12:00 PM ET]. Orders placed after the cutoff will ship the next business day and arrive the following day.

    2. International Delivery Times

      1. Standard International Shipping. Estimated delivery within 7-21 business days, depending on the destination country. Please allow extra time for customs clearance in your country.

      2. Expedited International Shipping. Estimated delivery within 3-7 business days, depending on the destination country.

    3. Factors Affecting Delivery Times

      1. Delivery times do not include order processing time, which typically takes 1-2 business days after an order is placed.

      2. While we strive to meet these delivery time estimates, delays can occur due to factors outside of our control, such as severe weather conditions, carrier issues, or holidays. We recommend monitoring your shipment through the provided tracking number for updates.

      3. International shipments may be subject to delays caused by customs inspections or processing. These delays vary by country and are beyond our control.

    4. Orders being delivered to remote or rural areas may take longer than the standard delivery estimates. Please allow additional time for delivery if you live in a less accessible region.

    5. If the carrier makes an unsuccessful attempt to deliver your package and it is returned to us, we will contact you to arrange a reshipment. Additional shipping charges may apply for reshipping your order.

    6. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor the status of your delivery directly on the carrier’s website.

  • TRACKING YOUR ORDER

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    We provide order tracking for all shipments to ensure you stay informed throughout the delivery process. Once your order has been processed and shipped, you will receive a confirmation email containing your tracking details. Below is a step-by-step guide on how you can track your order:

    1. After placing your order, you will receive an email confirmation detailing your order information, including the items purchased and the shipping method selected. This is your initial confirmation that your order has been received and is being processed.

    2. When your order is shipped, we will send you an additional email with your shipping confirmation. This email will include:

      1. Carrier Information. The name of the carrier handling your shipment (e.g., USPS, UPS, FedEx, DHL).

      2. Tracking Number. A unique tracking number assigned to your package.

      3. Tracking Link. A direct link to the carrier's tracking page, where you can monitor the progress of your shipment.

    3. How to Track Your Order

      1. Via Email. Click on the tracking link provided in your shipping confirmation email to view real-time updates on your shipment’s status. You can see when your order was shipped, its current location, and the estimated delivery date.

      2. Via Our Website. If you created an account with us, you can log in to your account on our website and view the status of your order directly from the "My Orders" section.

      3. Manual Tracking. Alternatively, you can visit the shipping carrier’s website (e.g., USPS, UPS, FedEx) and enter your tracking number into their tracking tool for updates.

    4. Tracking Updates

      1. Once your package is in transit, tracking updates will reflect its journey to your delivery location. You will be able to see changes in the delivery status, including when your package is out for delivery and when it has been successfully delivered.

      2. In some instances, tracking updates may be delayed, especially during peak shipping periods or due to carrier delays. If your tracking information does not update immediately, please allow some time for the carrier’s system to reflect the latest status.

    5. Missing or Lost Packages

      1. What to Do. If your tracking information shows that your package has been delivered but you have not received it, please check with your neighbors or building management. If you are still unable to locate your package, contact us at [insert contact email or phone number], and we will assist you in resolving the issue with the carrier.

      2. Carrier Investigation. In cases where a package is lost or significantly delayed, we may initiate a carrier investigation to locate the shipment or arrange for a replacement.

  • INTERNATIONAL SHIPPING TERMS

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    At A Stone Cold Brew Coffee, we proudly ship to a variety of countries worldwide. To ensure a smooth international shipping experience, please carefully review the terms and conditions for international shipments below:

    1. Availability of International Shipping

      1. We currently ship to the following countries. [Insert list of countries you ship to].

      2. If your country is not listed, we regret that we are unable to fulfill orders to that destination at this time. Please check back as we continue to expand our international shipping options.

    2. Customs Duties, Taxes, and Import Fees

      1. Duties and Taxes. International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are not included in our product prices or shipping fees.

      2. Payment of Fees. Any customs duties, taxes, or additional import fees are the responsibility of the customer. These charges are determined by the customs office of the destination country and are due upon delivery. 

      3. Customs Clearance. International shipments may be delayed due to customs clearance procedures. We recommend that you contact your local customs office for more information on potential fees and processing times.

    3. Shipping Carriers and Delivery Estimates

      1. Standard International Shipping. Estimated delivery time is 7-21 business days, depending on the destination. Delivery times vary by country and may be extended due to customs processing.

      2. Expedited International Shipping. Estimated delivery time is 3-7 business days. Expedited shipping provides a faster option but may still be subject to delays due to customs inspections.

      3. We partner with trusted international shipping carriers such as [Insert carrier names, e.g., DHL, FedEx, UPS], to ensure reliable and timely deliveries.

    4. Tracking for International Orders

      1. All international orders will include a tracking number, which will be provided in your shipping confirmation email. You can track your shipment’s progress via the carrier’s website.

      2. Note. Some international destinations may have limited tracking visibility, especially once the package arrives in the destination country. In such cases, updates may not be as frequent.

    5. International Shipping Costs

      1. Shipping costs for international orders are calculated at checkout based on the destination, package weight, and dimensions. Costs will vary depending on your location and the chosen shipping method.

      2. Additional Charges. International shipping may incur higher costs due to distance, fuel surcharges, or other carrier-specific fees. These will be reflected in your final shipping total at checkout.

    6. Undeliverable Packages

      1. If a package is deemed undeliverable by the carrier or rejected by customs, it will be returned to us. In such cases, the customer may be responsible for additional shipping fees associated with reshipping the order.

      2. We are not responsible for packages lost or delayed due to incorrect shipping addresses, failure to pay customs duties, or other issues beyond our control.

    7. Restrictions on International Shipping

      1. Prohibited Items. Some countries restrict the import of certain goods, including food and beverages. It is your responsibility to check with your local customs office regarding any restrictions on importing coffee or other merchandise.

      2. Order Cancellations Due to Restrictions. If your order contains items that are restricted in your country, we reserve the right to cancel the order and issue a refund.

    8. Limitations of Liability. We are not liable for any delays or issues caused by customs, incorrect shipping information provided by the customer, or refusal of packages by customs officials. It is the customer’s responsibility to ensure all delivery information is accurate and that any necessary fees are paid.

    9. Customer Support for International Orders. For any questions or concerns regarding international shipping, including customs issues or tracking inquiries, please contact our customer support team at [email]. We will do our best to assist you but may be limited by international shipping regulations.

  • SHIPPING ADDRESS AND DELIVERY ISSUES

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    At A Stone Cold Brew Coffee, ensuring the accurate and timely delivery of your order is our priority. To help avoid delivery issues and delays, please review the following guidelines regarding shipping addresses and what to do if you encounter any delivery issues:

    1. Shipping Address Accuracy

      1. Customers are responsible for providing accurate and complete shipping information at checkout. Please double-check your shipping address, including the street address, apartment or suite number, city, state, postal code, and country, before placing your order.

      2. Our system will attempt to verify your shipping address at the time of order placement. However, we are not liable for orders delayed or lost due to incomplete or incorrect addresses provided by the customer.

    2. Changing Your Shipping Address

      1. If you realize that you've entered an incorrect shipping address, please contact our customer support team immediately at [contact information]. We will do our best to update your shipping address if the order has not yet been processed or shipped.

      2. Once your order has been shipped, we are unable to change the delivery address. In this case, you may contact the carrier directly to inquire about any potential address changes or redirection options. Please note that some carriers may not allow address changes once the package is in transit.

    3. Delivery Issues and Delays

      1. While we work with reputable shipping carriers, there may be instances where shipments are delayed due to unforeseen circumstances such as extreme weather, carrier disruptions, or high shipping volumes. We recommend monitoring your shipment using the tracking information provided.

      2. If the carrier is unable to deliver your package due to an incorrect address, missed delivery attempts, or other reasons, the package may be returned to us. In such cases, we will contact you to arrange reshipping. Please note that additional shipping charges may apply for reshipment.

      3. Carriers may make multiple attempts to deliver your package. If they are unable to do so, the package may be held at the carrier’s facility or returned to us. We recommend keeping an eye on your tracking information and contacting the carrier directly to arrange for redelivery or pick-up, if necessary.

    4. Lost or Stolen Packages

      1. Marked as Delivered but Not Received. If your tracking information indicates that your package has been delivered but you have not received it, please check with your neighbors, building management, or anyone else who may have accepted the package on your behalf. If you are still unable to locate the package, please contact us at [contact details]. We will assist you in filing a claim with the carrier.

      2. Stolen Packages. Unfortunately, we cannot be held responsible for stolen packages once delivery has been confirmed by the carrier. However, we recommend contacting the carrier directly to report the theft and explore any recovery options available.

    5. Returned Packages. If a package is returned to us due to an incorrect address, refusal of delivery, or failure to pay customs duties (for international orders), we will notify you upon receipt of the returned package. You may choose to have the package reshipped to a corrected address, or we can issue a refund for the product price, minus shipping costs and any additional fees incurred. Reshipping fees may apply.

    6. Customer Support for Delivery Issues. If you experience any issues with your delivery, including address errors, failed delivery attempts, or lost packages, please contact our customer support team at [contact information]. We are here to assist you in resolving any problems and ensuring that you receive your order as soon as possible.

  • CHANGES TO SHIPPING POLICY

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    At A Stone Cold Brew Coffee, we continuously strive to improve our services, including shipping and delivery processes. As such, we reserve the right to update or modify this Shipping Policy at any time. Please read the following details regarding changes to our policy:

    1. Right to Modify. We may revise this Shipping Policy at our sole discretion to reflect changes in our shipping practices, carrier partnerships, rates, or applicable laws and regulations. Any changes made will be effective immediately upon posting on our website.

    2.  Notification of Changes

      1. Updated Policy Posting. When changes to the Shipping Policy are made, we will post the updated policy on our website. The revised policy will include the "Last Updated" date to indicate when the changes took effect.

      2. Customer Notification. In the event of significant changes to our shipping practices or terms, we will notify customers by email or by posting a prominent notice on our website prior to the change taking effect. However, it is the customer’s responsibility to review the Shipping Policy periodically for any updates.

    3. Impact on Existing Orders

      1. Orders Placed Before Changes. Any changes to this Shipping Policy will not affect orders placed before the updated policy is posted. For such orders, the terms that were in effect at the time of purchase will apply.

      2. Orders Placed After Changes. All orders placed after the updated policy is posted will be subject to the revised terms and conditions.

    4. Customer Agreement. By continuing to use our website, place orders, or engage with our services following any changes to this Shipping Policy, you agree to be bound by the revised terms. If you do not agree with the updated terms, we recommend that you discontinue placing orders or using our services.

    5. Contact Us Regarding Policy Changes. If you have any questions or concerns about changes to this Shipping Policy, please contact us at [contact details]. We are happy to provide clarity or further details on how any updates may impact your order.

  • CONTACT INFORMATION

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    For any inquiries, concerns, or assistance related to shipping, please reach out to our customer support team. We are here to help ensure your experience with us is smooth and satisfactory. Below are the contact details for addressing shipping-related matters:

    1. Customer Support Contact Details

      1. Email. For general inquiries, order issues, and shipping questions, please email us at support@stonerockbrew.com. We strive to respond to all inquiries within 1-2 business days.

      2. Phone. For urgent matters or direct assistance, you can call our customer support line at _______________. Our phone support hours are Monday to Friday, 9:00 AM - 5:00 PM ET.

      3. Mailing Address. If you need to send correspondence, including returns or exchanges, please use the following address: [insert address]

    2. For questions related to tracking your order or issues with your shipment, please provide your order number when contacting us via email or phone. This will help us quickly locate your information and assist you more efficiently.

    3. If you have questions specific to international orders, including customs, duties, or international delivery issues, please indicate that your inquiry pertains to international shipping in your communication.

    4. We welcome feedback and suggestions to improve our shipping process. If you have any comments or recommendations, please include them in your email or during your call, and we will take them into consideration.

    5. Our customer support team is available during regular business hours, excluding public holidays. If you contact us outside of these hours, we will respond as soon as possible during the next business day.